Patient Handbook

We invite you to view our Springhill Medical Center Online Patient Guide or download the Patient Guide (PDF) to learn about all of the services available at the hospital. The guide includes information about the hospital phone directory, visiting the hospital, safety and security, patient comfort, hospital services, and more.

The goal of this patient handbook is to provide valuable information that will help make the patient's stay at our hospital as comfortable as possible. Patients, friends, family, and other hospital visitors are encouraged to review the Patient Guide.

Patient Satisfaction

Springhill Medical Center strives to provide the highest quality of medical care as possible. If you have any concerns or complaints, please contact our Patient Satisfaction Coordinator at 251.340.7946, available Monday-Friday 8 a.m. - 4:30 p.m.

If you need to contact someone with concerns after hours or on weekends, please call a Nursing Supervisor or the Hospital Operator by dialing 0 from any hospital phone.

If you would like to report your concerns to an outside agency, here is a list of third-party contacts:

Alabama Department of Public Health 
PO BOX 303017 
Montgomery, AL 36130-3017 
800.356.9596

The Joint Commission 
Office of Quality Monitoring 
One Renaissance Boulevard 
Oakbrook Terrace, Illinois 60181 
800.994.6610

If you have Medicare or Medicaid insurance, you can contact Alabama's Quality Improvement Organization: 
Alabama Quality Assurance Foundation (AQAF) 
Two Perimeter Park South 
Suite 200 West 
Birmingham, AL 35246 
800.633.4227