Springhill Medical Center takes pride in providing superior patient care in a family-oriented environment. Patient Financial Resources highlights the many types of support available to our patients. We encourage all patients to learn about the cost of their healthcare prior to any planned visits to the hospital.
Important Update to our Patients
To continue improving our services and exploring new ways to support your financial needs, Springhill Medical Center will no longer be partnering with CarePayment, effective immediately.
What This Means for You
- Moving forward, CarePayment will no longer be offered for out-of-pocket medical expenses.
- If you currently use CarePayment, our Patient Accounts team is ready to help you review other flexible payment options that may better support your needs.
We're Here for You
Your comfort and peace of mind matter to us. If you have questions or would like guidance on next steps, please contact:
- Patient Accounts Phone: 251.460.5245
- Patient Accounts Email: smcpatientaccounts@springhill.org
Thank you for allowing us to support your health and well-being. We value the trust you place in us.
FAQs
Will I be able to mail in a payment by check, pay on website, and or pay by phone while on a payment plan?
Currently, automatic payment is the only payment plan we offer. We are not able to accept payments by check, online, or by phone at this time while on a payment plan, but we hope to add more payment options in the future.
Does Springhill provide a hardship plan?
Currently, Springhill does not offer hardship payment plans. Payment plans are based on the balance owed; however, you may contact Patient Accounts to discuss other available options at 251.460.5245.
Will I get text reminders?
Currently, text reminders are not available but we do provide reminder statements through the US Postal Service.
Will I be able to keep the same payment terms, including the payment amount and length of plan, as those offered by CarePay?
Currently, we are discussing the payment plan duration options. Please contact Patient Accounts for more details at 251.460.5245.
Can I pay over the phone or through the mail with a money order/check?
Yes, however for a payment plan contact Patient Accounts for details at 251.460.5245.
Am I able to pay the account off with a discount?
Yes, please contact Patient Accounts for details at 251.460.5245.
Can I combine all my accounts and have one payment coming out?
Yes, please contact Patient Accounts for details at 251.460.5245.
Need Further Assistance?
As an in-network provider for UnitedHealthcare, our goal is to help patients understand their coverage and ensure they can access care without interruption. We value our community partners and are committed to working collaboratively across the region during this transition. Contact our Patient Financial Counselors with any questions: 251.410.4047.
To apply for Medicaid or other third-party benefit programs, please contact us at 251.410.4047 or 251.460.5438. One of our Patient Financial Counselors can assist you with reviewing your potential Medicaid eligibility and assist with the application process or guide you to the appropriate resource.
Our Patient Financial Counseling Department is open Monday through Friday 8 am to 4:30 pm.
You can find more information about the 2023 Medicaid Redetermination and Disenrollment Program at the links below or through the Alabama Medicaid Website.
Keep Your Medicaid Flyer
If you do not qualify for Medicaid or other third-party benefit programs, and are unable to pay your hospital bill in full, please contact us at 251.460.5245 to make payment arrangements. One of our Patient Account Representatives can guide you, possibly provide certain discounts, and help you design a plan to assist with the payment of your bill.
The Patient Accounts Department is open Monday through Friday 8 am to 4:30 pm.
